Ukraine’s Diia app and portal have already transformed how millions of citizens interact with government — from passports and driver’s licenses to taxes and business services. Today, Ukraine is entering a new phase: turning public services into a seamless, AI-powered experience that sets a global benchmark in digital government.
Why this matters: While most governments are still debating how to use AI in the public sector, Ukraine is delivering real-world applications at scale. The Diia evolution goes beyond digitizing forms — it is about creating an agentive, proactive state.
What’s coming next in Diia:
- AI Assistant for State Services — the world’s first national AI assistant on a government portal. Citizens will request documents or get tailored guidance in natural language. The pilot service: an income certificate.
- Online Divorce — responding to strong public demand, Ukraine will digitize one of the most complex and sensitive life events.
- eNotary — by 2026, Ukrainians at home and abroad will be able to complete notarial services fully online, saving time, costs, and bureaucracy.
- eExcise — a major reform replacing paper tax stamps on alcohol and tobacco with secure digital codes, tackling a $1B+ shadow market and protecting consumers. Launch planned for 2026.
- Criminal Record Extract with Apostille — soon available through Diia, eliminating the need for in-person visits in Kyiv.
- Integrated Social Assistance — a first-of-its-kind service that consolidates multiple welfare programs into one digital flow.
- Wounded Warrior Pathway — a comprehensive online service for veterans and families of fallen soldiers, covering disability status, financial aid, and benefits. Launch planned for autumn 2025.
Ukraine is not just modernizing government — it is reshaping how states can work in the 21st century. By combining AI, automation, and citizen-first design, Ukraine is showing the world what a truly digital government can look like.
